Payment & Refund Policy

At Miami Perfect Smile, we highly value your decision to entrust us with your dental care. Recognizing the importance of straightforward transactions for our clients, we have established a payment and refund policy that assures transparency and smooth payment processes.

Payment Policy

Ahead of your dental treatment, we incur certain expenses. Consequently, we require a one-time non-refundable deposit of $1,000.00 upon signing the Treatment Agreement. This deposit holds validity for one (1) year from the date the agreement is signed. Beyond this period, additional charges may apply.

Full payment must be made no later than fifteen (15) days before the scheduled treatment(s). Any failure to meet this deadline will lead to the cancellation of the treatment(s). The patient is liable for the payment of due amounts, and any rescheduling or cancellation fees will also fall under the patient’s responsibility. Any third-party payer should also sign the Treatment Agreement.

Refund Policy

All payments for rendered services are non-refundable, as they are for the provided treatment(s), not the results, which we cannot guarantee.

Our policy for cancellation refunds is as follows:

• 30 days’ notice: Should you cancel your treatment(s) for any reason thirty (30) or more days prior to the scheduled treatment(s), you will receive a refund of the amount due less the deposit.
• 15-29 days’ notice: Cancelling your treatment(s) for any reason fifteen (15) to twenty-nine (29) days prior to the scheduled treatment(s) will entitle you to a refund of fifty percent (50%) of the amount due less the deposit. Additionally, a $500.00 cancellation fee will be deducted from the refund if the preoperative visit was already completed.
• 0-14 days’ notice: For cancellations less than fifteen (15) days before the scheduled treatment(s), no refund will be provided.

Rescheduling treatments will involve an additional fee of $500.00. In the event of cancelling a rescheduled treatment, a $1,000.00 cancellation fee will be applied for each cancelled and rescheduled treatment.

Refunds and Claims

Should you need to request a refund or have queries about our payment and refund policy, kindly reach out to our accounts department at info@miamiperfectsmile.com. Committed to processing refunds and claims within 72 business hours, our accounts department maintains a strict policy against disputes, claims, and chargebacks to facilitate seamless transactions.

We trust that our payment and refund policy provides clarity and a better understanding of our operations. For any additional questions or concerns, please do not hesitate to get in touch with us. We are here to assist you in achieving your dental aspirations.